GET READY, WE'VE GOT GREAT THINGS COMING! RESTOCK MON, 9.20.21 6PM

FAQs

I live outside of the United States, can I still place an order?

No, At this time we can only ship orders in the United Stated.

What is your Return Policy?

 

Due to the nature of the items we sell, we can not accept returns.  Do to the nature of these products we do not accept returns. If you have a problem with your order please contact us and we will be happy to work it out.

Can I cancel or change my order?

Yes! You can cancel your order if it has not been shipped. After your order has shipped you can no longer cancel. 

How long will it take to ship my order?

Since items are made fresh(excluding soap bars) orders may ship anywhere from 4 days - 2 weeks, however sometimes orders may ship within 72 hours. Selected products are packaged in bubble wrap to ensure it gets to you safely in one piece. Less fragile products are packed in a box with peanuts.

Can I place a custom order? 

Yes! We have done many custom orders for spa parties, birthdays, baby showers, weddings & more. If you would like us to customize something for you please email us at nybathhouse@gmail.com and tell us what your looking for.

WHAT IS YOUR SOAP MADE OUT OF?

We use a variety of luxurious oils and butters. To color our soaps we use natural colored cosmetic grade micas. If you have nut allergies please read the ingredients before using them, we have formulated some soap bars that doesn't contain sweet almond oil.

HOW DO I USE A CUPCAKE BATH BOMB?

Our cupcake bath bombs are super special! The icing makes a bubble bath! Simply take off top of the cupcake and hold the icing under running water and watch the bubbles build up! Remove paper cup from bottom half and place it in the tub.

DO YOU TEST ON ANIMALS?

No, we are against animal testing. All of our products are cruelty free and vegan friendly. Your purchase helps contribute to monthly donations to Hope For Paws Animal Rescue.